- How long are shipping times?
We are currently only shipping with-in the U.S.
- What's your return and refund policy?
We have a 14-day dispute period policy, which means you have no more than 14 days after receiving your item to request a refund for a valid reason.
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
To start a dispute, you can contact us at contactsupport@wagsterz.com.
We will notify you once we’ve received and reviewed your case, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund too.
Please note it can take 1-2 business days for review of your case. We will be reviewing your case at the earliest convenience.
- Damages and issues
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us immediately. That way we can evaluate the issue and make it right.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
- Cancellations
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
Cancellations must be sent to cancellations@Wagsterz.com.
For more questions and information, please feel free to contact us. We will make every effort to accommodate you.